The Tax Center includes troubleshooting tools for when things don't go as expected.
Available Tools
| Tool | When to Use |
|---|---|
| Resend W-9 | Team member didn't receive W-9 email (24-hour cooldown) |
| Poll TIN Status | "Verifying TIN" stuck for >24 hours |
| Bypass Verification | W-9 verification failed, contractor unresponsive |
| 1099 Debug View | Filing status seems stuck or wrong |
| Refresh PDF URLs | PDF download links expired |
| Delete Draft | Remove an unfiled 1099 (before transmission only) |
| Void 1099 | Cancel a filed 1099 (files a $0 correction — permanent) |
| File 1099 Correction | Correct address, TIN, name, or amount on accepted filing (free) |
Common Scenarios
W-9 email not received
- Check team member's spam folder
- Verify email address is correct
- Use "Resend W-9" to send a fresh email (24-hour cooldown between resends)
- Note: W-9 emails come from TaxBandits, not GigOrganizer
TIN verification stuck
- IRS verification typically completes in 24 hours
- If stuck beyond 48 hours, use "Poll TIN Status" to manually check
- If still pending, the IRS may be backlogged — wait and retry
Need to cancel a 1099
- Before transmission: Use "Delete Draft" to remove it
- After IRS acceptance: Use "Void 1099" to file a $0 correction (permanent)
- You cannot void a filing that's still being transmitted
W-9 verification failed, contractor unresponsive
- Status shows "W-9 Verification Failed" when TIN doesn't match
- GigOrganizer automatically asks the contractor to review their W-9
- If they don't respond, use "File with Manual TIN" to enter the correct TIN and file anyway
Need to correct a filed 1099
- Navigate to Tax Center > Corrections
- Correct: recipient address, TIN, name, or amount
- Corrections are free — no Filing Credit needed
- Only available for IRS-accepted filings
Address mismatch when filing
- If the W-9 address differs from TaxBandits' records, you'll see an address review step
- Choose which address to use: "On File" (your copy) or "Filing Partner" (TaxBandits' copy)
- Selection is recorded for audit trail