If your client says they didn't receive the signing email, here are the common solutions.
Check These First
- Spam/Junk folder — The most common cause. Ask the client to check their spam folder.
- Gmail "Promotions" tab — Gmail often routes transactional emails to the Promotions tab instead of Primary.
- Verify the email address — Double-check for typos. A wrong email means the message went to someone else.
- Whitelist the sender domain — Ask the client to add any address ending in
@gigchops.comto their contacts or safe senders list. GigOrganizer sends client emails with a personalized handle (e.g.your-performer-name@gigchops.com) so allowlisting the whole domain is more reliable than any single mailbox.
Resending
From the gig details, click "Resend to Client" to send a fresh signing email. There's a 60-second cooldown between resends to prevent spam.
Types of Emails
All emails are sent by GigOrganizer:
- E-signature emails — Signing requests, reminders, and completion notices
- Document emails — Invoices, receipts, W-9 requests, and more
If document emails aren't arriving, the same troubleshooting steps apply — check spam and verify the email address.